AUTOMATION
How to automate customer support triage agent for e-commerce
70% of carts abandoned, a stagnant SEO blog, an overloaded support inbox — three problems automation solves without hiring. While competitors do it all manually, your store runs itself. — Every customer message classified and handled in < 5 minutes. Here is how an automation system solves this for you.
THE SOLUTION
Customer Support Triage Agent
An AI agent reads every inbound message, classifies it, drafts a reply or escalates to the right team member — instantly.
- ◈AI triage agent for your inbox
- ◈Automatic categorisation (urgency, type, client)
- ◈Automatic replies for FAQ
- ◈Smart escalation to your team
5j
€59/mois
FAQ
Does it work with Gmail or Outlook?
Yes — Gmail, Outlook, or any mail service with IMAP/API. We can also connect to Intercom, Zendesk, or Front.
Does the agent reply directly to customers?
Configurable. By default, it drafts a reply for you to approve. For simple FAQs (opening hours, order status), it can reply directly with your prior approval.
How do you handle GDPR data?
Emails are processed in transit — we don't store message content. Metadata (category, status) lives in your own Supabase. You own your data.